Last Updated and Effective as of 01-05-2023.

1. INTRODUCTION

Dr. Brian West LLC (“we” or “us” or “our”) respects the privacy of our users (“user” or “you” or “your”). This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal information when you visit our website or app (the “Site”). Please read this Policy carefully. If you do not agree with the terms of this Policy, please do not access the Site.

We reserve the right to make changes to this Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Policy. Any changes or modifications will be effective immediately upon posting the updated Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Policy by your continued use of the Site after the date such revised Policy is posted.

2.  WHEN DOES THIS POLICY APPLY?

This Policy applies solely to our online information collection, use, and disclosure practices in connection with the Site. It applies to any information we may collect from you when you visit or use the Site or when we communicate with you via any electronic means, such as email, text message, or video conference.

3.  WHEN DOES THIS POLICY NOT APPLY?

This Policy is only applicable to the Site and not to any other website or service that you may be able to access from the Site or use in connection with the Site. When you click on an advertisement or a logo displayed on the Site that links you to a different website, or when you use any third-party app, tool, widget, plug-in, or extension on the Site, information about you may be collected through automated means. We do not control and are not responsible for, any third party’s collection and use of your personal information. You should refer to the privacy policies of such third parties to learn about their information collection, use, and disclosure practices.

This Policy also does not apply to information collected from users who log in to the password-protected and secure portions of our Site (“Secure Platform”). All information collected and stored by us or added by Customers into such Secure Platforms is considered Protected Health Information (“PHI”) and is governed by applicable state and federal laws that apply to that information. We will not use or disclose information collected from the Secure Platform for advertising, marketing, or other data mining purposes. We will not sell any PHI.

4.  WHAT INFORMATION ABOUT YOU DO WE COLLECT?

By accessing the Site, you may provide to us with two general types of information: (1) personally identifiable information that you voluntarily choose to disclose to us, such as your name, address, telephone number, email address, and credit card information; and (2) non-personally-identifiable information, which we collect through the use of technologies such as “cookies,” “web beacons,” or “weblogs.”

More specifically, the information we may collect on the Site includes:

a.  Personally-Identifiable Information

Generally, we do not collect personally identifiable information about you unless you provide that information to us. Such personally identifiable information may include your:

• First and last name

• Telephone number

• Mailing address

• Email address

• Health or medical information

• Biometric information, such as photographs

• Credit card information

• Social media account information, including usernames and handles

• Other information via social media accounts (e.g., friends lists)

• Data you have the ability to place on the Site, such as reviews

b.  Non-Personally-Identifiable Information

Information our servers automatically collect when you access the Site, such as your:

• Mobile data, including device, ID, and manufacturer

• IP address

• Geolocation data

• Browsing history within the Site

 5.  HOW DO WE USE YOUR INFORMATION?

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Enable communication between you and us

• Create and maintain your account

• Process orders and complete transactions

• Generate a patient mailing or email list for other marketing purposes

• Administer surveys or questionnaires

• Authenticate use, detect fraud, and otherwise maintain the security of our Site

6.  TO WHOM MAY WE DISCLOSE YOUR INFORMATION?

We may share information we have collected about you to certain entities.

    a.  Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, web hosting services, customer service, and marketing assistance.

b.  Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site in order to provide advertisements about goods and services of interest to you.

    c.  Our Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Policy. Affiliates may include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

    d.  Our Potential Successors

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline to honor commitments we made in this Policy.

7.  HOW DO WE PROTECT YOUR INFORMATION?

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

8.  HOW CAN YOU CONTACT US?

If you have questions or comments about this Policy, please contact us via email at [email protected]